This Privacy Statement explains our privacy practices for Bluenose Transit Inc. for our customers, prospective customers, and website visitors who have transactions with us through telephone, Internet, faxes, email and other means of communications. In this Privacy Statement the terms “we” and “our” refer to Bluenose Transit Inc., including all our Regional Offices in different geographic locations.
At Bluenose Transit Inc. we are committed to protecting and respecting the privacy of our customers and our website visitors. Keeping our customers’ personal information confidential and secure is equally important as providing an excellent travelling experience. We have taken, and will continue to take, measures that protect the privacy of personal information held by us.
This Privacy Statement provides you with details regarding:
- Why we collect personal information
- What we do with that information
- The steps we take to ensure that access to that information is secure
- How you can access personal information pertaining to you
- Who you should contact if you have questions and concerns about our policies or practices.
Since we regularly review our policies and practices, your comments are always welcome. We reserve the right to change this Privacy Statement at any time. We will alert you that changes have been made by indicating at the top of the Privacy Statement the date that it was last updated. We encourage you to review our Privacy Statement to make sure that you understand how information that you provide will be used.
Personal information means information that would identify a specific individual or organization or information that can be directly associated with an individual or organization. Personal information does not include aggregate information from which an individual or organization’s identities have been removed.
We do not automatically gather any personal information from you, except when it is provided to us voluntarily by the site visitor with their consent. Site visitors can visit the public sections of our website without revealing any personal information. Bluenose Transit Inc. does reserve the right to collect and perform statistical analysis of the internet traffic of the Bluenose Transit Inc. website for its internal use. However, information collected does not allow Bluenose Transit Inc. to identify any individual or any personal information of the visitor.
As part of our business operations, we hold and use certain personal information pertaining to our customers in order to process your requests and to understand your needs to that we can serve you better.
Generally, we need to use your personal information for the following purposes:
- To provide you with products or services as requestedthrough telephone, internet, faxes, email and site visitation.
- To process payment for your agreed upon Charter Booking or other goods and services.
- To contact you for customer follow up and to inform you of additional products or services that Bluenose Transit offers.
- To meet regulatory or contractual requirements relating to the services and products provided to you.
- To use your testimonials on our website and social media platforms and or for promotional or advertising materials; but shall only do so without your name or without your surname, unless we have further consent from you.
As outlined above, from time to time we engage unaffiliated third parties to perform certain services to our customers. In these circumstances, the personal information that the third party receives is limited to only the information held by us that they need in order to render their services to us.
We will disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so.
Except as set out above, we do no sell, rent, share or disclose the personal information we hold. Nor do we make our customer database available to others without your consent.
Bluenose Transit Inc. expects to introduce an email newsletter and customer satisfaction survey to customers who have expressed an interest on receiving notifications, news, and other promotional information. We will use your contact information to solicit your feedback on your experience with Bluenose Transit Inc. We will not sell or disseminate your personal information to any third parties.
Personal information is retained only for so long as is necessary for the purpose set out above. When no longer required, we will destroy, erase or de-personalize the information. Legal requirements may necessitate our retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise hold it.
To make the site visitor’s experience on our website easier, Bluenose Transit Inc. uses per-session “cookies” (session identifiers) to track the state of the visitor session. This “cookie” is destroyed when the session with our website is over.
Our website may contain links to other associated sites. We do not endorse or otherwise accept responsibility for the content or Privacy Statements of these companies. These other sites may collect, use and disclose personal information in a very different manner to us and you should review the Privacy Statement of these affiliates.
To ensure that the personal information you provided is accurate, complete and up-to-date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the personal information that we hold.
We will continue to keep in place security measures in an effort to protect the personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.
Our customers are entitled to access the personal information held by us concerning them. You can access your personal information by making a written request to us. We will generally respond to your request for information within thirty (30) days unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly.
If you are not completely satisfied with or wish to submit comments concerning this Privacy Statement or its application by us, we invite you to convey your concerns or suggestions to:
We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.